The ILM Level 3 Award in first Line Management, ILM Level 3 Certificate in first Line Management, and ILM Level 3 Diploma in First Line Management are qualifications that have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.

All candidates are able to choose from a diverse range of optional units to build their qualifications.  This high level of flexibility allows individuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.

They may work in factories and offices, in hospitals, in call centres, on building sites, in leisure centres, in the armed services or voluntary sector. Wherever people and resources are employed, managers with an ILM Level 3 First Line Management qualification ensure they are employed effectively. 

ILM Level 3 Award in First Line Management		ILM Level 3 Certificate in First Line Management		ILM Level 3 Diploma in First Line Management
The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today’s first line manager.   The mandatory unit ‘Solving Problems and Making decisions’ is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.   The Award consists of a 1 hour induction, at least 2 hours Tutorial support, 1 mandatory unit with a credit value of 2 and optional units with a minimum total credit of 3.  There is a minimum of 34 hours guided learning.   The Notional credit value is a minimum of 5 credits.   Mandatory units are assessed on a work-based assignment and, depending on the units selected, a choice of work-based assignments, reflective reviews, knowledge reviews, oral presentations, role-play/scenarios, written reports or centre-devised alternatives will be used for assessment.   The Award programme  completes within 1 year to provide you with the knowledge and skills you need to perform effectively in the high pressure world of the 21st century.		The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award.   Candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite.   Organisational change is explored, giving participants  a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval.  The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate   The Certificate consists of 2 hours induction, at least 4 hours Tutorial support, 4 mandatory units with a combined credit value of 7 and optional units with a minimum total credit value of 13.  There is a minimum of 120 hours guided learning   The Notional credit value is a minimum of 20 credits.   Mandatory units are assessed on work-based assignment, plus change management report and, depending on the units selected, a choice of work-based assignments, reflective reviews, knowledge reviews, oral presentations, role-play/scenarios, written reports or centre-devised alternatives will be used for assessment.   The Certificate programme completes within 2 years.		The Diploma develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager.   The qualification builds on the Award and Certificate though is more suited to the practising manager.   Candidates are not required to undertake either the Award or Certificate as prerequisites and may join Diploma programmes directly.   The additional mandatory units cover business communication, writing for business and making presentations, creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.   The Diploma consists of 2 hours induction, at least 7 hours Tutorial support, 9 mandatory units with a combined credit value of 13 and optional units with a minimum total credit value of 24.  There is a minimum of 220 hours guided learning.   The Notional credit value is a minimum of 37 credits.   Mandatory units are assessed on work-based assignment, plus change management report, plus innovation project, plus presentation, and depending on the units selected, a choice of work-based assignments, reflective reviews, knowledge reviews, oral presentations, role-play/scenarios, written reports or centre-devised alternatives will be used for assessment.   The Diploma programme completes within 3 years.

All 3 qualifications are designed to improve performance in the organisation through their strong focus on your specific job role. These highly practical programmes can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace.   

There are no formal entry requirements but participants will normally be practising or aspiring first line managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme.

You may also have internal short training sessions in your organisation which can be incorporated into the programme